As many building management professionals know, open communication with tenants is essential to maintaining a productive and respectful relationship.
Effective communication builds mutual respect and encourages tenants to renew lease agreements, which limits turnover and spares building owners the expense of filling vacant units.
– Lowe’s ProServices
To be sure, an elevator modernization may present unique challenges to the tenant-manager relationship. However, a renovation can also be an opportunity to establish trust and instill confidence. Successful completion of a mutually beneficial project will, undoubtedly, enhance future communications.
Elevator equipment is an integral component of the building. Managing downtime requires advanced planning and an understanding of what to expect.
Plan carefully the season of the year or time of day that will be the least disruptive to building occupants. Depending on the scope of the renovation, the elevator unit(s) may be shut down for a long period of time. Make arrangements to schedule the renovations in off-peak hours. Alternatively, work may be completed in stages in order to minimize inconvenience. Find out the expected duration of the repair and share that information with tenants.
Noise & Dust
Any construction project will undoubtedly generate a considerable amount of dust and debris. The project may also involve cutting, drilling or movement of heavy equipment, which will cause significant noise. In some instances, noise may be loud, continuous, or repetitive. Choose an elevator company that offers specialized solutions to minimize the mess and disruption of normal activity.
Good building management always means good communication.
Regular communication before and during the remodel will be vital to maintaining the personal approach that will keep your tenants satisfied.
Communicating proactively with tenants is one of the top ways property managers can increase tenant satisfaction. – Jim Woidat, Principal, Kingsley Associates